Job Title: Entertainment Lead
Reports To: Live Experience Manager
Working Hours: Normal operational hours will vary based on park operations, including weekends, holidays, and evening performances
Place of Work: LEGOLAND® Florida Resort in Winter Haven, FL (must be local to central Florida)
Pay: $21.50/hour
Other: Part-Time/Seasonal Contract
ABOUT RWS GLOBAL
RWS Global is the world leader in groundbreaking live moments across entertainment and sports, creating customized guest experiences spanning theatrical productions, live events, immersive destinations, multimedia, consumer products and more.
RWS Global is headquartered in New York, London, Cincinnati, Shanghai, Orlando and Sydney with dedicated RWS Studios in NYC and the UK to serve its vast talent pipeline and client base. With a focus on entertainment and sports experiences, RWS Global serves major brands and corporations, theaters, cruise lines, sports properties, live venues, parks, resorts and more. Offering end-to-end services from ideation to operations, RWS Global’s team of world-class designers, creators, producers and visionary talent provide unrivaled scale, producing over one million live moments every day and employing over 8,000 individuals and performers worldwide.
The RWS Global roster of clients includes Apple, Azamara, The Coca-Cola Company, Commonwealth Games, Crayola, Europa-Park Resort, Ferrari World Abu Dhabi, The FRIENDS™ Experience by Original X Productions, Hard Rock Resorts, Hershey Entertainment & Resorts, Holland America Line, Iberostar Hotels & Resorts, International Cricket Council, Invictus Games, Lionsgate, MSC Cruises, Roompot, Rugby World Cup, Six Flags, Space Center Houston, TUI Group, Vera Wang, Warner Bros., Disney’s The Lion King on Broadway, Chicago the Musical, Christmas Spectacular Starring the Radio City Rockettes and more. For more information, visit rwsglobal.com.
JOB SUMMARY
The Entertainment Lead will serve as a key operational leader within the Entertainment department at LEGOLAND® Florida Resort. This role combines the disciplines of stage management and company management, with responsibility for overseeing the daily operation of assigned shows, events, and guest experiences.
The Entertainment Lead will manage multiple performances and/or experiences daily within core offerings, ensuring the highest standards of show quality while leading, developing, and motivating cast and crew. This position acts as the central point of contact for performers, technicians, and operational teams, ensuring seamless delivery of entertainment offerings and an exceptional guest experience, with children and families as the primary focus.
KEY TASKS
Role & Responsibilities:
Provide daily leadership and operational oversight for all assigned Entertainment shows, events, and experiences, ensuring artistic and technical integrity is always maintained
Maintain working knowledge of all show positions required for smooth and safe operation
Act as the primary day-to-day point of contact for performers, character teams, and technical staff, managing movement, coverage, and operational gaps
Ensure all entertainment offerings function consistent with IP standards.
Complete administrative duties including, but not limited to:
Scheduling
Timekeeping and payroll support
Performance tracking
Daily show reporting
Show archiving and production book maintenance
Updating Standard Operating Procedures
Serve as Department Duty Manager as required
Supervise and support teams including technicians, performers, costume/dresser teams, ushers, and event support staff
Liaise with other departments and duty managers to ensure seamless resort-wide operations
Conduct show audits and complete show reports to maintain performance standards
Support rehearsals and auditions for current and upcoming productions and events
Collaborate with Production and Technical teams on rehearsals, show “put-ins,” sign-offs, and ongoing development needs
Lead, coach, and develop cast and crew by:
Maintaining performance trackers
Setting team goals
Providing daily updates to department and resort leadership
Fostering a positive, inclusive, and guest-focused working environment
Attend production, stage management, and development meetings as required
Ensure compliance with all health, safety, and operational standards, including participation in inspections and audits
QUALIFICATIONS & SKILLS
Proven experience in stage management, entertainment operations, or live event production
Strong leadership and team management skills with the ability to motivate diverse teams
Excellent organizational and administrative skills with strong attention to detail
Ability to manage multiple shows, experiences, and priorities simultaneously
Strong communication and interpersonal skills
Experience working in theme parks, live events, or high-volume entertainment environments preferred
Proficiency in Microsoft Office and production documentation practices
Ability to work flexible hours, including evenings, weekends, and holidays
A proactive, solution-oriented mindset with the ability to adapt in a fast-paced environment
PART-TIME/SEASONAL STATUS REQUIREMENT
As a part-time/seasonal employee, you are required to provide 3 days of consistent availability each week.
Part-time employees can expect to be scheduled all or a portion of their available days for a maximum of 30-hours per week.
BENEFITS
Competitive Pay
Employee Assistance Program available
Complimentary Merlin Park admission
Be a part of a global talent network within RWS Global
Please Note: While this is intended to be an accurate description of the job, this is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the position, and may require that other or different tasks be performed as necessary and assigned.
Diversity and Inclusion Statement
DIVERSE IS WHO WE ARE
Way more than a box to check, diversity is core to RWS Global culture. We value it, promote it, protect it and hire it. All differences are welcome here. We know for a fact that each employee’s individual background, life experiences, knowledge, self-expression and capabilities are a contribution to our culture, as well as our reputation and achievements. So bring all of who you are, no questions asked.
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