The Fitness Sales Manager is responsible for ensuring a positive customer experience personally, and through Coach's supervision. Fitness Sales Manager are responsible for delivering great member service along with Private Training & Supplement revenue. As needed, they address member concerns, employee relations issues, and oversee scheduling and time-keeping activities. On a regular basis, they communicate and enforce Company and Club policies and procedures. Fitness Sales Manager are responsible for the successful attainment of revenue goals pertaining to Private Training and Supplements. This position requires 7 day a week availability including both morning and nights.
The Fitness PT Sales Admin will report directly to the Fitness Manager and/or General Manager. Fitness PT Sales Admin will communicate and enforce all Policy and Procedures with the Coaching Team. Duties require interaction with all club members and employees.
The Fitness Sales Manager is responsible for selling and conducting private training and small group training with members. They are responsible for prospecting members in person/digital to generate complimentary appointments to sell personal training programs to. They ensure accurate administration of client programs, supplement purchases, measurement tracking, and workout programs. They are responsible for achieving monthly revenue objectives set forth by the Company with regards to Private Training and Supplements. They work with the Fitness Manager to ensure coaches are productive, that revenue and service goals are properly communicated and that the Club remains on-track to attain daily, weekly and monthly financial goals. They handle member service matters such as providing tours of the Club, explaining services offered by the Coaching Department and signing a member up for training agreements and appointments. They mediate member issues and concerns in a timely and effective manner, elevating issues when appropriate. They perform various administrative and housekeeping duties within assigned areas as needed. They alert the Operations staff of repairs and maintenance needs in the club. They personally conduct facility walk through daily. They supervise coach sales activities. They comply with operational procedures in the club and follow-up with compliance checks through the monitoring of club systems and employee performance.
The Fitness Sales Manager must have in depth knowledge of Personal Training techniques from assessment to program design, and sales. They must be able to operate and adjust all Fitness equipment. They must have knowledge of company policies, practices and procedures, including emergency and safety procedures. They must have strong interpersonal and communication skills. They must possess a strong customer service focus. They must understand and follow oral and written instructions. They must possess strong organizational skills. They must be computer proficient, with basic skills in Microsoft Word and Excel. They must adhere to meal and rest break periods and must clock in and out for all shift times.
The Fitness Sales Manager must have minimum of one certification from organization recognized by UFC Gym. They must have current CPR/AED certification. They must have high school diploma or GED. They must have minimum 2 years of related experience. They must have experience in management/employee relations preferred.
While performing the duties of this job, the employee is regularly required to stand. Physical effort required for daily duties include lifting heavy weights, squatting, bending, reaching, spotting, and prolonged standing and walking. Must be able to frequently lift and/or move up to 45+ lbs.
Benefits include employee discounts, free uniforms, health insurance for eligible employees, opportunity for advancement, training & development, bonus based on performance for eligible employees, competitive salary, dental insurance for eligible employees, flexible schedule, paid time off, tuition assistance, vision insurance for eligible employees, and wellness resources.
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